1. What is Style Nova?
Style Nova is a fashion and lifestyle brand offering the latest trends in clothing, accessories, and footwear. Our mission is to empower self-expression through bold, high-quality styles at accessible prices.
2. Where are you located?
We are an online-based brand with global shipping. Our headquarters are located in [Insert City, State, Country].
3. Do you have physical stores?
Currently, we operate exclusively online to offer you a wide range of styles without geographical limits.
4. How do I choose the right size?
Each product page includes a detailed size guide to help you find the perfect fit. If you’re between sizes or need extra help, contact our support team for personalized sizing advice.
5. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select “Buy Now, Pay Later” options like Afterpay or Klarna.
6. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
(International delivery may take longer. Full shipping info here).
7. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email or SMS.
8. What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed, and unused items with original tags. See our full Return Policy here.
9. How do I start a return or exchange?
You can start a return or exchange through our easy online portal [link to portal]. Just have your order number ready!
10. Are your clothes ethically made?
We are committed to responsible sourcing and partner only with suppliers who share our values for ethical production and labor standards.
11. How often do you release new styles?
We drop new arrivals weekly! Follow us on Instagram and subscribe to our newsletter for early access and exclusive previews.
12. Do you offer discounts or promo codes?
Yes! Sign up for our email list and SMS alerts to receive 10% off your first order, plus ongoing deals and flash sales.
13. I have a collaboration idea. How can I work with Style Nova?
We love collaborating with influencers and creatives! Please reach out to our partnerships team at [collaborations@stylenova.com].
14. How can I contact customer service?
You can contact us via:
- Email: support@stylenova.com
- Live chat: Available Monday-Friday, 9am-6pm PST
- Contact form: [8447805827]